Icon Time Clock Software Technical Support Setup Guide

This guide explains how to properly restore your database, connect your time clock, and activate employee records within the Icon time clock software. These steps assume the program is already installed, registered, and the computer has been restarted. Following this sequence exactly ensures stable clock communication, accurate data restoration, and full employee activation before payroll processing begins. Businesses using systems from Icon Time Systems typically complete this setup during initial installation or anytime a system restore is performed.

Restore the System Data Archive Correctly

Before the clock can communicate with the software or employees can be activated, the system database must be restored using the provided archive file. This reloads employee records, system settings, and configuration data into the program.

Follow these steps carefully:

• Download and save the provided archive file (commonly named towers.arc) to your computer

• Open the software and go to the Switchboard

• Select Restore

• Navigate to the downloaded archive file

• Choose Append to Existing Data

• Run the restore process to completion

• Delete the archive file after restoring (it is no longer needed)

• Open Employees to confirm all records are present

Using the append function protects the system structure while safely reloading essential data.

Connect the Time Clock and Activate Employees

Once employee records are confirmed, the next step is establishing communication with the physical clock and transmitting employee data so the device can accept punches.

To connect and configure the clock:

• Open Time Clocks in the software

• Verify Clock 1 shows RS232 and a COM port

• Click TEST to check communication

• If no connection appears, change COM ports (2 through 8) and test each

• When communication is confirmed, select OK

• Choose SET TIME to sync the clock with the computer

• Select RESET ALL CLOCKS from the widget controls

• Close the screen when finished T

o activate employees and retrieve punch data:

• Select Get Punch Data (telephone lines icon)