Restoring Acroprint RX and TimeQ+ Software Data
Restoring Acroprint RX and TimeQ+ software protects employee data when a computer fails or is replaced.
The process preserves punch records, employee profiles, and fingerprint templates.
Required Backup Folders
| Folder |
Purpose |
| Data |
Employee records and punch history |
| TQTemplates |
Fingerprint templates |
Restore to a New Computer
| Step |
Action |
| 1 |
Copy Data and TQTemplates to safe storage |
| 2 |
Shut down all ATRx clients |
| 3 |
Install server application and reboot |
| 4 |
Close Setup Wizard |
| 5 |
Replace new folders with saved backups |
| 6 |
Restart application |
Reconnect the Terminal
| Step |
Action |
| 1 |
Open ATRx System Utilities |
| 2 |
Enable communication protocol |
| 3 |
Remove terminal in timeQplus |
| 4 |
Add terminal and select Clear All Users |
| 5 |
Move all employees to Assigned |
Restoring on the Same Computer
Skip reinstallation. Shut down the server application, replace both folders with the latest backup, then restart the service and software.
FAQ
Why must the terminal be re-added?
Each computer uses a unique system identifier that changes after reinstall.
What if services won’t restart?
Restart Arxservice manually in Task Manager.
Related Items
- Biometric Time Clock Systems
- Attendance Software Backups
- Employee Time Tracking Solutions